Last Updated: 15 May 2026
At Sterling Wear, we aim to provide a clear and transparent returns and exchanges process in accordance with UK consumer protection regulations.
1. 30-Day Return Policy
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
If you are located in the United Kingdom, you also have a statutory right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.
To exercise your right to return, you must notify us within the applicable time period.
2. Eligibility for Returns
To be eligible for a return:
- Items must be unused and in the same condition as received
- Items must not show signs of wear, damage, or alteration
- Original tags must be attached
- Items must be returned in original packaging where possible
- Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
Please note: Customers are permitted to inspect and try on clothing items for fit and suitability, but items must remain in resalable condition.
3. How to Start a Return
To request a return, please contact:
Email: info@sterlingwear.co.uk
Returns must be approved before items are sent back. Items returned without prior approval may not be accepted.
4. Return Address
All approved returns must be sent to:
33 Oxford Road
Peterborough
England, PE1 3BL
United Kingdom
5. Return Shipping Costs
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- A prepaid return shipping label will be provided
- Return shipping cost: £0.00
- No restocking fees apply
Change of Mind (Customer Remorse)
If returning due to change of mind:
- Return shipping costs are the customer’s responsibility
- No restocking fees apply
We recommend using a tracked shipping method, as we are not responsible for items lost in transit.
6. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Sale or clearance items (unless faulty)
7. Damaged or Faulty Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us as soon as possible so we can assess the issue and resolve it promptly.
8. Exchanges
We do not process direct exchanges.
The fastest way to receive a different item is to:
- Return the original item (once approved)
- Place a new order separately
9. Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: up to 10 business days
- Your bank or card issuer may require additional time to complete the transaction
If more than 15 business days have passed since approval, please contact us at info@sterlingwear.co.uk.
Original outbound shipping costs will be refunded only where required by law.
10. Contact Us
Brand Name: Sterling Wear
Founder: BUKHARI, Syed Shabbir Ahmad
Established: 2026
Head Office: 33 Oxford Road, Peterborough, England, PE1 3BL, United Kingdom
Phone: +44 7707721875
Email: info@sterlingwear.co.uk
Customer Service Hours: Mon–Fri | 9:00 AM – 6:00 PM